hongkongpost.hk Track Hongkong Post Speedpost

Organization : Hongkong Post
Facility Name : Track Hongkong Speedpost
Country : Hongkong
Website : https://speedpost.hongkongpost.hk/speedpost/index.jsf

How To Track Hongkong Speedpost?

To Trace Hongkong Speedpost follow the below steps
Steps :
Step-1 : Go to the link https://speedpost.hongkongpost.hk/speedpost/sections/mailTracking/mailTracking.jsf
Step-2 : Enter Item Number (Track up to 30 item numbers at a time. (one per line))
Step-3 : Click on “Track” Button.

How to Open Hongkong Post Speedpost Account?

** Each Speedpost account is assigned a credit limit, which allows the account customer to pay for the posting of Speedpost items via pick-up service or at any acceptance office. Open an account now to enjoy Speedpost’s unrivalled and comprehensive service.

** Company Account Applicant may apply online; or return the completed Service Application Form [PDF] with signature of authorised person and company chop, together with a copy of your Business Registration Certificate (with validity of at least one month, and received fee and levy clearly printed), by the following means:
Fax to 2854 9623; or
Scan and E-mail to cssd[AT]hkpo.gov.hk; or
Mail to
Business Development Branch
Hongkong Post
6/F, Hongkong Post Building
8 Wang Kee Street
Kowloon Bay, Kowloon

Personal Account Applicant may apply online; or bring the completed and signed Service Application Form [PDF], together with both the following documents, to apply in person at any post office:
** Original and photocopy of Hong Kong permanent identity card; and
** Photocopy of valid proof of address, i.e. rental agreement / water bill / electricity bill / Towngas bill / telecom bill / demand for rates / bank statement issued in the last three months, or latest salaries tax / profits tax demand note issued in the last one year. Applicant must sign on the photocopy.
** Please call 2921 2277 for enquiry.

** Speedpost Account customers must present their Authorisation Card when posting mail in order to enjoy the exclusive offers. With effective from 25 March 2024, new customers who have successfully opened a Speedpost Account can obtain the e-Authorisation Card in the format of QR code through the Hongkong Post Mobile App. Relevant user guide will be sent to new customers separately.

Remarks:
** Speedpost Personal Account only accepts application from applicant who is of the age of 18 years or over and is a holder of Hong Kong permanent identity card.
** Pick-up service is available in some commercial addresses only. For details, please call 2921 2266.

Hongkong Post Speedpost Customer Service

Open Account, update customer’s particulars, information about promotion programmes :
Hotline : 2921 2277
Office Hours‎:
Monday – Friday: 09:00 – 18:00 | Saturday: 09:00 – 13:00
Closed on Sundays and public holidays

Arrange pick-up, order for Multipack boxes :
Hotline : 2921 2266
Office Hours‎:
Monday – Saturday: 09:00 – 18:00
Closed on Sundays and public holidays

Enquire about account statements :
Hotline : 2921 2248
Office Hours‎:
Monday – Thursday: 09:00 – 12:30 / 13:30 – 17:45
Friday: 09:00 – 12:30 / 13:30 – 18:00
Closed on Saturdays, Sundays and public holidays

Trace Speedpost items :
Hotline : 2921 2211
2921 2560
Office Hours‎:
Monday – Friday: 09:00 – 19:00 | Saturday: 09:00 – 17:00
Closed on Sundays and public holidays

General enquiries on Hongkong Post’s services :
** For General Enquiry Hotline of Hongkong Post at 2921 2222, after selecting language, please press [8] (Other enquiries and complaints) and then press [5] (Speak to customer service representative).
** Your call will be transferred to a hotline arranged by Hongkong Post and “1823” of the Government for answering enquires related to Hongkong Post.
** If the line is busy, you may leave your message with the phone recorders and customer service representatives of “1823” will call back as soon as possible. You may also dial “1823” direct to obtain information about the services provided by the Department.