DIRECT DEALZ Sri Lanka Track Order : directdealz.lk
Organisation : DIRECT DEALZ
Facility Name : Track Order
Country : Sri Lanka
Website : https://directdealz.lk/track-order/
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How to Track Direct Dealz Order?
To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
Related / Similar Facility : Life Mobile Sri Lanka Track Your Order
Great value : We offer competitive prices in all over Sri lanka.
Islandwide Delivery : We deliver within 1-2 Working Days.
Safe Payment Method : Sri Lanka’s most popular and secure payment method Powered by PayHere.
Shop with confidence : Our Buyer Protection policy covers your entire purchase journey.
Help center : Round-the-clock assistance for a smooth shopping experience
Direct Dealz Return & Refund Policy
Return Policy :
At Directdealz.lk, your satisfaction is our priority. We strive to deliver high-quality products, and we stand behind the items we sell. Our return policy is designed to ensure your confidence in shopping with us.
Accepted Returns: We accept returns for products with manufacturing defects. If you receive an item with a defect, please contact our customer support within 2 days of the delivery date.
Process: To initiate a return, please provide proof of purchase and a detailed description of the defect. Our team will assess your request and guide you through the return process.
Non-returnable Items: We do not accept returns for products damaged due to misuse, normal wear and tear, or products without their original packaging.
Your satisfaction is important to us. For any concerns or assistance regarding returns, please contact our customer support team at 077 777 8420. We are here to make your shopping experience with Directdealz.lk as smooth as possible.
Refund Policy :
** At Directdealz.lk, our primary goal is your satisfaction, and we usually offer exchanges to ensure that you receive high-quality products. However, we recognize that unique circumstances may necessitate a refund.
** Please note that as a general practice, we do not offer refunds. We are committed to addressing any concerns through exchanges, replacements, or resolving issues to your satisfaction.
** Exceptions to our no-refund policy may include situations such as double billing or overcharging. If you believe you qualify for a refund, please contact our customer support within 7 days from the purchase or delivery date.
** Provide proof of purchase and a detailed explanation of the issue. Refund requests will be carefully reviewed, and if approved, we will process the refund promptly.
** Our aim is to ensure a seamless shopping experience, and this policy is in place to address exceptional cases. We appreciate your understanding.
Direct Dealz Delivery Policy
** At Directdealz.lk, our commitment to customer satisfaction extends to our delivery policy, designed to provide you with a seamless and efficient shopping experience.
** We understand the importance of receiving your orders promptly, which is why we offer a swift delivery service. In most areas across Sri Lanka, our delivery timeframe is 2 to 3 days, ensuring that you get your desired products in a timely manner.
** To keep our delivery process fair and transparent, we have a clear pricing structure. For customers in most regions of Sri Lanka, there is a flat delivery charge of 400 LKR, excluding Colombo. However, for those in the Colombo area, the delivery charge varies based on distance, ranging from 0 to 400 LKR.
** Our aim is to make shopping with Directdealz.lk both convenient and cost-effective. Your satisfaction is our top priority, and we’re here to assist you with any questions or concerns you may have about our delivery policy.
** Rest assured, we are dedicated to ensuring that your shopping experience is as smooth as possible, from browsing our products to receiving your order on time.
** If you have any specific delivery requests or inquiries, please feel free to contact our customer support team, and we’ll be happy to assist you.
Direct Dealz Terms & Conditions
** These Terms and Conditions (“Terms”) govern your use of the Directdealz.lk ecommerce website (“Website”). By accessing and using this Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using the Website.
Use of the Website: You may use this Website for personal, non-commercial purposes. You must be at least 18 years old or have parental/guardian consent to use our services.
Products and Services: Directdealz.lk offers electronic products and accessories for sale on the Website. Availability, pricing, and product information are subject to change without notice.
Ordering and Payment: Orders placed on the Website are subject to acceptance. Payment is required before an order is processed. We accept secure payment methods.
Shipping and Delivery: See our Shipping and Delivery Policy for information on shipping and delivery processes and charges.
Returns and Refunds: We offer an Exchange Policy for defective products. See our Return and Refund Policy for details.
Intellectual Property: All content on the Website is owned or licensed by Directdealz.lk and is protected by copyright, trademark, and other intellectual property laws. No part of the Website may be reproduced without permission.
Privacy: Your use of the Website is also governed by our Privacy Policy.
Disclaimers and Limitations: We make no warranties regarding the accuracy, completeness, or suitability of the information provided on the Website. We are not liable for any damages related to the use of the Website.
Governing Law: These Terms are governed by the laws of Sri Lanka.
Changes to Terms: We reserve the right to update these Terms. Any changes will be posted on the Website.
** By using this Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us.