Organisation : Winc Australia
Facility Name: Track Your Winc Order
Country : Australia
Website : https://www.winc.com.au/services/trackandtrace/
How To Track Your Winc Order?
To Track Your Winc Order, Follow the steps given below
Step 1: Go to the above link
Step 2: Enter Username
Step 3: Enter Password
Step 4: Click on Login
Related / Similar Track Status : Sun Brims Australia Track Your Order
Product Returns & Warranty Claims of Winc Order
For product returns or warranty claims of Winc Order please contact our customer service team via phone anywhere in Australia on 13 26 44 or via email customerservice [AT] winc.com.au. You must contact Customer Service and obtain a Return Advice number before sending goods back to Winc.
Change of Mind Returns
The customer may return goods to Winc for change of mind and obtain a credit,
** Except for food and beverage products, computer hardware, special order furniture, first aid, masks, respirators, clearance sale items, and other specially purchased products or products specifically tailored for the customer’s requirements, which may not be returned
** Provided that for office supplies, software or furniture from the Furniture Fundamentals Range, the customer does so within 30 days of delivery and for technology, business machines, and print and promotional materials the customer does so within 14 days of delivery
** Provided a return authorisation is obtained from Winc in advance of goods being returned
** Provided the goods are in their original packaging, unopened, of a current make and model, and otherwise as new and in a saleable condition; and
** On the basis that risk in the goods remains with the customer until received by Winc.
Please note that for change of mind returns a restocking or return fee may be charged by Winc.
Defective Goods & Incorrect Deliveries of Winc
The Defective Goods & Incorrect Deliveries of Winc are given below,
**Any goods, which are damaged or defective, delivered after their “use by” or “best before” date, or which are not otherwise in accordance with the customer’s order, may be returned to Winc within a reasonable time after delivery, at no cost to the customer.
**Within 7 days of the delivery date, Winc must be notified of delivery errors including non-delivery, delivery of incorrect quantities or incorrect goods.
**Winc guarantees a minimum of 4 weeks shelf life remaining on all food and drink products at time of order processing.
**The customer will have the benefit of any applicable manufacturers’ warranties in respect of goods to the extent permissible and Winc will provide all reasonable assistance to facilitate a customer’s warranty claim.
**The benefits given by such warranties are in addition to other rights and remedies available to the customer under the Australian Consumer Law.
**For all warranty claims, the customer may contact the relevant supplier or Winc.
**If you choose to contact Winc, we will liaise with the manufacturer and arrange either an onsite inspection of the goods and we will arrange to collect and assess the goods at no cost to the customer.
**If a product is determined faulty through no fault of the customer, then Winc will facilitate repair or replacement of the product or offer a refund.