uparcel.sg Track Your Parcel Singapore

Organization : uParcel
Facility Name : Track Your Parcel
Country : Singapore
Website : https://www.uparcel.sg

How to Track Your uParcel Parcel?

To Track Your Order follow the below steps
Step-1 : Go to the link https://www.uparcel.sg/track
Step-2 : Enter Your Tracking Code
Step-3 : Click on “Track Your Parcel” Button.

Related / Similar Track Status : Park N Parcel Track Singapore

Features of uParcel

Transparent Flat Rates from $7 :
Flat Rates regardless of distance.
Contact us for further discount if you have bulk deliveries.

Corporate Account :
Monthly billing for corporate users.
Create multiple sub-accounts for various business units.

Fixed Fleet for Regular Deliveries :
Create your own team of delivery agents
Digital signatures, photos obtained on your Digital Delivery Order at delivery.

Fast and Affordable with NO minimum deliveries :
Pre-paid E-wallet can be used or withdrawn anytime within 12 months
Make booking even for 1 parcel

Track :
WhatsApp and Email notifications to your receivers with expected delivery date and time. Proof of delivery report provided.

Batch Deliveries :
Bulk excel file upload for multiple locations.
Discounts up to 50% for deliveries going to same location

1. Request : Fill in the details and submit the request. We will come to you! Use uParcel to deliver anything. From a gift to returning online purchases.
2. Pick Up : Your delivery request will be sent to UParcel’s network of freelance vetted and approved agents based on their GPS location. Once accepted by an agent, a confirmation will be sent. There is no minimum volume. You can send 1 or 100 parcels.
3. Deliver : Track your parcel status online or on your mobile. Get notifications once it has been delivered. Delivery agents will redeliver if the receiver cannot be reached. Digital signatures are obtained once delivered.

FAQ on uParcel

Is there a user guide on how to use the uParcel customer app?
Yes, you can download our user guide at the bottom of our website. Please find it under quick links: ‘Customer App User Guide’.

How do I get a refund for Credit Card payments?
If your delivery request is cancelled, there will be a refund of credits to your E-wallet, and you can use these credits to pay for your next delivery request.
If you do not wish to be refunded by credits, you may email to us at express[AT]uparcel.sg for a refund back to your credit card.
Please note that it takes 14 working days for refunds back to your credit card.

How long does it takes for my E-wallet top up to be verified?
For E-wallet top-ups done by bank transfer or SGQR, it takes at least 1 working day for our Finance team to verify the payment from our bank.
If you have used Giro Transfer, it may take up to 3 working days for the funds to be reflected in our bank account.
You can use a credit card to make an immediate top-up; however, there are fees associated with this method.

What items can I ship with uParcel?
You can ship anything*. From surprising your loved ones to returning an erroneous online purchase.
*Please refer to our prohibited list of items in the terms and conditions. Dangerous items such as explosives, guns, drugs, etc. cannot be delivered, you shouldn’t be holding on to them too!

Where can I download the ‘Delivery History Report’?
You can download it by clicking on the ‘Delivery History’ tab, selecting the date range, and clicking ‘Download’.

Can I send multiple parcels, pick them up from one location and then send them to different locations?
Yes. You can add multiple parcels to your delivery request. Each parcel will have its own tracking number.

How do I get a receipt for my delivery request?
A receipt will be emailed to you once the delivery has been completed.

How do I know if my parcel has been delivered?
The status of the delivery will be updated on the mobile app. Once it has been delivered, you will receive a mobile and email notification and be able to view the delivery details. The delivery details include the name, signature of the receiver who has signed off and the date/time of delivery.

How long will the delivery request order be saved?
All delivered orders will be saved for 60 days. For example, if you requested the job on April 1, you can view the delivered job until May 31, and your job will be removed on June 1.

What happens if my parcel weight/size is under-declared?
The driver has the right to refuse the delivery request and will refund you 50% of the original fee if they inspect your package and determine it to be under-declared.

What if the status of the parcel shows that it is ‘Undelivered’, will there be another delivery?
If the parcel is undelivered, our delivery agents will make another attempt within the next 3 working days.

How much is the Night Surcharge?
Our ‘Night Delivery’ is only available for 1 Hour Rush service, from 11 pm to 7 am. Any delivery bookings made after 11 pm will be subject to a $15 Night Surcharge.
Night delivery starts from 11 pm to 8 am the next day and would be subjected to the night delivery surcharge and the last slot with night surcharge will be 7 am – 8 am. There will be no night surcharge from 8 am onwards.

What happens if my delivery request is not accepted?
If the delivery request is not accepted, no available agent can deliver the parcel.
Please repost at a different time. All unaccepted requests will be deleted at the end of the day.

How do I apply for a corporate account and request monthly postpaid billing?
The monthly postpaid billing option is available for corporate customers only.
We will invoice you at the end of the month for all the delivery jobs requested.
To apply for a Corporate Account, please log into your account and click on ‘Corporate Account Request’.
Please note that the Corporate Account requires a minimum of 10 Deliveries/per month. If the minimum is not met, there will be a $10 admin fee charge per month. To know more details, please email express[AT]uparcel.sg.

How does the 2 Way Round Trip work?
Two-Way Round Trip is for customers who wish to have their parcels picked up at Point A and then delivered to Point B. After that, pick up again from Point B, and then deliver back to Point A.

Are there any charges to withdraw the balance in my E-wallet back to my bank account?
There will be a $2 withdrawal charge for us to process this withdrawal back to your bank account.
E-wallet credits are valid for 12 months from the top-up date. There is no refund of credits upon expiry.

What happens if I provided the wrong pickup or delivery address?
If the driver arrives at the incorrect pickup address provided by the customer, a 50% cancellation fee is imposed.
If the driver has arrived at the wrong delivery address provided by the customer and needs to deliver to a new delivery address, there is a new delivery charge.

Can you help me store my goods/inventory, pack my sales orders and do the deliveries for me?
Yes, we offer a one-stop service to manage and store your inventory, pack your orders as your sales order comes through and also handle the deliveries right from our warehouse to your customer’s address. Please contact us at sales[AT]uparcel.sg for more details.

Do you offer bulk deliveries quotation or corporate discounts?
Please write to sales[AT]uparcel.sg to enquire. Our sales team will get back to you as soon as possible.