Organisation : Kmart
Facility Name: Track Your Kmart Order
Country : Australia
Website : https://www.kmart.com.au/track-my-order/
How To Track Your Kmart Order?
To Track Your Kmart Order, Follow the below steps
Step 1: Go to the above link
Step 2: Enter Order Number
Step 3: Enter Email ID
Step 4: Click on Search for Order
Related / Similar Track status : Track Your Bulk Wholesale Order Australia
Kmart Returns Policy
Our returns policy is in addition to your rights under the Australian Consumer Law, because we want you to be happy with your purchase.Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change Of Mind Returns:
If you wish to return an item because you have changed your mind about your purchase, Kmart will offer you an exchange voucher or refund provided that:
**You return the item/s within 60 days of purchase
**You produce either your original Kmart register receipt or other adequate proof of purchase;
**The item is in re-saleable condition, meaning that:
**- It is in its original packaging, including instruction manuals and all accessories; and
**- It is unworn, unused, unassembled and in its original condition; and
**- In the case of mobile phones and internet connected electronic devices (such as Google mini and Wi-Fi connected home accessories), the original plastic wrapping or seal sticker securing the product closed, is intact; and
**The product is not one where a change of mind return is not available (see below); and
**In the instance where the product is a white goods product, a collection fee will be incurred by you.
Kmart will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
**Cosmetics (if the hygiene seal is broken)
**Beauty products
**Fragrances
**Hosiery
**Underwear
**Swimwear
**Pierced jewellery
**Printer cartridges
**Personalised printed material (for example, and not limited to, photos, canvas, mugs, calendars, etc.)
**Bedding and accessories (for example, mattresses, including air mattresses, sleeping bags and pillow protectors, etc., where the seal and/or packaging has been opened)
**Tents (where the bag has been opened or components have been used)
**Gift cards, phone recharge or third party gift cards
**Food items
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description. In the instance of faulty white goods, an at-home repair service is available.
Consumer Guarantees:
**Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
**When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.
Proof of Purchase:
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
**The Kmart register receipt, however you may provide a clear photo of the full Kmart register receipt, which must include the barcode;
**Online Tax Invoice;
**Online proof of purchase can also include Zip, Aferpay, Paypal statements etc.;
**Financial statement such as a credit card statement or a bank statement (however, when the proof of purchase does not clearly itemise the goods, more than one type of proof of purchase may be required).
**Flybuys statement
Note:
**Refunds will only be issued using your original payment method (includes the same card as purchase);
**Gift cards are not redeemable for cash.
How to return a product ordered on Kmart Online & via Click & Collect?
Products ordered through Kmart Online (with the exception of white goods) and via Click and Collect can be returned to any of our stores, with proof of purchase. For change of mind on returns or exchanges, the delivery fee is non-refundable.
FAQ on Kmart Order
Frequently Asked Questions FAQ on Kmart Order are given below,
1. Can I get my Click & Collect order delivered?
You can get your Click & Collect order delivered using GetItFast . Get It Fast is a third party delivery service that Kmart has partnered with, to offer delivery to Click & Collect customers at select stores only within 24 hours.
2. What are your delivery timeframes?
Once you have received your shipping notification, please allow:
**Metro delivery within 3-5 business days
**Regional delivery within 7-10 business days
**Remote delivery within 14-20 business days
3. Is my order eligible for free shipping?
Eligible orders over $65* will receive free delivery. Orders eligible for free shipping are orders for items subject to our standard order rates. Large and bulky items are ineligible for free shipping. Not all products are eligible for free delivery, for a list of excluded items please visit our Free Delivery information page.