Organisation : Woolworths Group Limited BIG W
Facility Name : Track BIG W Order
Country : Australia
Website : https://www.bigw.com.au/track
How To Track BIG W Order?
To Track BIG W Order, Follow the below steps
Step 1: Go to the above link.
Step 2: Enter Order number
Step 3: Click on Track
Related / Similar Track status : Track Harvey Norman Order Australia
About BIG W Order
BIG W is always here with everything you need to make it happen, to make a real difference. Because we know in a growing family there’s no such thing as a small day. But it’s the reward from these things which inspires us to leap out of bed each day. It’s what families do, as every one of these moments matters – to everyone.
Returns BIG W Order
BIG W gives you 90 days to return a product that you’ve changed your mind on. This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy.
Returns within 90 days
BIG W will happily give you a refund or exchange within 90 days of purchase, provided you have proof of purchase and the product:
**Is still in its original and saleable condition and packaging, with all accessories included
**Has not been worn or used and, if a perishable product, is not expired
**Is not a personalised item, digital download, pre-paid card, voucher or clearance item
**Returns can be processed at any BIG W store, including online orders.
**Refunds will only be made using the original payment method stated on your proof of purchase.
**Please note that delivery fees paid for online orders are non-refundable for change of mind returns.
**For buy now, pay later purchases such as Afterpay, please follow the returns process outlined in your parcel.
Important note:
Due to the unprecedented circumstances, for any purchase from 25 March 2020 until further notice, we will not provide a refund where you have simply changed your mind about products purchased from BIG W in the following categories:
**Toilet paper, paper towel and tissues
**Soaps, cosmetics, toiletries, feminine hygiene and incontinence, pain relief
**Cleaning (anti-bacterial wipes, sprays and cleaners, disposable gloves)
**Nappies and baby wipes
**Pet Food
If you have purchased additional items that you no longer want, we encourage you to share with those in need, in particular, the elderly, disabled and most vulnerable in our community.
Faulty Product Returns Policy:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with the service, you are entitled:
**To cancel your service contract with us; and
**To a refund for the unused portion, or to compensation for its reduced value.
**You are also entitled to choose a refund or replacement for major failures with goods.
**If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time.
**If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
**You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Returns of faulty products
If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:
**has a problem that would have stopped you buying it had you known about it;
**is unsafe;
**is significantly different from the description of the product; or
**doesn’t do what we said it would do,
**but does not include damage caused by misuse or returns simply due to change of mind.
**If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.
**If we cannot repair the product within a reasonable time, you can choose a refund or replacement.
**We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Proof of purchase
**Returns must be accompanied by a receipt or other itemised, verifiable proof of purchase such as a Everyday Rewards statement.
**In certain circumstances, you may be required to provide further information such as photo identification for loss prevention or legislative requirements.
**Information collected in this manner will be stored securely in accordance with BIG W’s Privacy Policy.
**BIG W retains the right to refuse a refund for unverified purchases.
Remember to backup your data
If you need to return a product that contains user-generated data (such as cameras, mobile phones or storage drives), please remember to backup any data in an alternative location as the repair or replacement may result in loss of data.
Manufacturer’s warranties
Some products come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. However, our friendly customer service team can also assist you with any enquiry of this nature.
Returning products to BIG W Order
If your purchase was made at a BIG W store, please approach the customer courtesy desk at your local BIG W store to process your product return or exchange. To find your nearest BIG W store, click here.
Products that you have purchased on bigw.com.au can be returned either:
By Post
1. Place the product/s in the packaging and affix the Returns Label to it.
2.Take it to your local Post Offce to be returned (fees will apply)
In Store **Return the product/s to any one of our BIG W stores