Southstar Drug Philippines Track Your Order : southstardrug.com.ph

Organization : Southstar Drug
Facility Name : Track Your Order
Country : Philippines
Website : https://southstardrug.com.ph/

How to Track Your Southstar Drug Order?

To Track Your Southstar Drug Order, follow the below steps
Steps :
Step-1 : Go to the link https://southstardrug.com.ph/apps/parcelpanel
Step-2 : Enter Order Number
Step-3 : Enter Email
Step-4 : Click on “Track” Button.
** Delivery lead time for Metro Manila and Rizal areas is to 1 to 3 days
** Delivery lead time for provincial areas is 3 to 14 days

Related / Similar Facility : Philippine Postal Corporation Track Your Parcel PHL Post

Southstar Drug Shipping & Delivery

What areas do you currently serve?
We are now serving orders NATIONWIDE.

How do I know if you received my order?
All successfully placed orders are verified within 24 hours. An SMS/Email confirmation will be sent to confirm your orders.

Is there a shipping fee?
** For Metro Manila, select Rizal areas, Bacoor, Imus and Dasmariñas Cavite, San Fernando, Mabalacat and Angeles Pampanga, Bauan, San Pascual and Batangas City, delivery is FREE for orders P1,499 and up, otherwise, we charge a standard rate of P50 only.
** For provincial areas, delivery is FREE for orders P2,499 and up, otherwise, we charge a standard rate of P88 only.
** For same day delivery, we charge a standard rate of P75 for orders below P1,499.
Note: Additional fee will be charged for bulky items regardless of the order amount.

How long before my orders get delivered?
** Standard shipping
** Metro Manila and select Rizal areas – 1 to 3 days lead time
** Provincial areas – 3 to 14 days lead time
** Same day delivery
** Applicable to Metro Manila, select Rizal areas, Angeles, Mabalacat, San Fernando Pampanga and Imus, Dasmariñas and Bacoor Cavite only
** Orders placed until 5:00 PM will be delivered on the same day
** SMS notification will be sent once order is about to be delivered
** Payment methods available are bank deposit, BDO bills payment, online credit/debit card and GCash payments only.
** COD is not applicable as of the moment for same day delivery.
Note: Same day delivery option is automatically deactivated on the site after the 5:00 PM and will be activated by 12 midnight.
Disclaimer: Delivery lead time and cutoff may change during sale periods or when there is a surge in order or inclement weather.

List of serviceable areas in Rizal that will qualify for our Standard Shipping rate and Same Day Delivery:
** Angono
** Taytay
** Antipolo
** Cainta
All Rizal areas not mentioned above will be considered provincial and will follow the provincial shipping rate. Orders will be delivered by our partner couriers which may take 2 to 5 days.

FAQ on Southstar Drug

Do you accept item replacements?
** Yes, the following replacement and refund policy below is exclusive to Southstar Drug online orders only.
** For any replacement concerns, kindly send an email to customercare[AT]southstardrug.com.ph Our dedicated customer service will get back to you within 24 hours.

Requests for replacement are only valid if:
** The product delivered is damaged.
** The product is expired.
** The product delivered is incorrect or different from the one posted on the site.

Replacement shall not be accepted unless customer strictly complies with the following conditions:
** The item to be replaced is duly supported by a receipt covering the sale of the replaced goods.

** The items were returned for replacement within seven (7) days from receipt of product with complete tags and labels, with no defect or damage, in its original box, unopened and untampered except for goods with visible factory defect or were clearly expired. Refund of order is subject for approval of management.

Can I pay using cash?
Yes, Cash on Delivery is available for orders within Metro Manila, Rizal and select areas of Pampanga namely Mabalacat, Angeles and San Fernando only. We highly encourage you to prepare the exact amount of payment.

Can I pay using my debit or credit card?
Yes, you may pay via debit/credit card online. Major credit cards are now accepted. Please note that we will only charge you based on the tape receipt that will be attached to your order upon delivery. The amount shown upon checkout will only be authorized to Southstar Drug and will not be charged immediately.

This means that your issuing bank will set aside the authorized amount until Southstar Drug confirms the final amount of payment based on the actual items delivered or tape receipt. The adjustment between the authorized and final amount will be processed within 7 to 30 banking days or depending on your issuing bank.

Can I pay via bank deposit or transfer?
Yes, payment via bank deposit or transfer to our Robinsons Bank account is also accepted for orders nationwide. Please wait for our advice before you transfer your payment. SMS will be sent to you with the total amount to be deposited with complete bank details.

Can I pay via GCash?
Yes. GCash via Paymongo is available on our site. Please note that any adjustments on Senior Citizen / PWD discounts will be processed via GCash refund in 3 to 5 banking days.