Organization : Singapore Post Limited
Facility Name : Track Your Order
Country : Singapore
Website : https://www.singpost.com/
How to Track Your Singapore Post Order?
To Track Your Order follow the below steps
Step-1 : Go to the link https://www.singpost.com/track-items
Step-2 : Enter Tracking Number separated by comma
Step-3 : Click on “Search Now” Button.
Related / Similar Track Status : Singapore Speed Post Track Your Order
Item Enquiry :
i. Please confirm non-receipt of item with the Addressee before submitting an Enquiry.
ii. Please observe the following time period and take note of the following before raising an enquiry:
iii. For Registered Service mail items:
** Local to Overseas (via Air) – After 18 working days from date of posting.
** Local to Local – After 7 working days from date of posting.
** Enquiry must be made within six (6) months from the date of posting.
iv. Registered Service is a Sign-For service that requires a signature on delivery in Singapore and most destinations. Registered Service provides an added security for mail items up to 2 kg and offers limited online tracking capability.
** If there is no further status of the Registered mail item going overseas, it may have been delivered to the addressee although some Overseas Postal Administration do not provide scan or online delivery status updates.
** In order to facilitate our investigation with the destination post, we would appreciate if you could provide complete information required within the form.
** We will contact the Overseas Postal Administration as part of our investigation, so please allow up to 60 days for us to investigate and respond fully before contacting us again.
v. You will be updated on the progress of your Enquiry via the email address provided by 15th, 45th and 60th day from the date of your enquiry.
FAQ on Singapore Post
How can I trace/check the status of a letter/parcel?
If your item does not have a tracking number, it means that your item is sent via Basic Mail. Basic Mail is not tracked nor traceable. If your item is sent via Registered Service, use our Track Item feature under Quick Tasks to get the status of your letter/parcel. Alternatively, you can fill up an enquiry form which is obtainable at all post offices, attach the Registered Service receipt and present at our post office for us to follow up with the country of destination. It takes between 1 to 3 weeks for the country of destination to revert back to us.
Can I track my item if I do not have my tracking number?
We apologise that we will be unable to trace mails without a tracking number.
How long does it take what are the rates for my item to arrive at its destination?
Use our Service Finder to compare rates and delivery times of all our services and select one best suited for your needs. In addition, items may be subject to customs inspection which may in turn affect the delivery time.
What happens if the Recipient did not receive my SmartPac?
Please quote the SmartPac delivery note’s number (e.g. SM000000001SG), date of posting, Sender’s and Recipient’s address and particulars via our enquiry form. We will investigate and revert to you on the outcome of our investigation. There is a possibility of the SmartPac being returned to the Sender if the Recipient’s address and/or details are incorrect or incomplete.
Where can I find more information on the location and opening hours of post offices?
Please visit singpost.com/locate-us for more details.
What is the difference between Basic and Registered mail?
Unlike Basic mail, registered mail offers proof of delivery and limited tracking features. For overseas registered mail, we can check with the postal organisation of the item at its destination if the addressee confirms non–receipt or request for proof of delivery. If an item is declared lost, we will provide compensation of up to S$68 per article or the declared value of the content, whichever is lower.
How do I know the status of my registered mail?
Use our Track Item feature under Quick Tasks to get the status of your letter/parcel. For overseas registered mail, SingPost provides the scan status up to the despatch of the item from Singapore to overseas. Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item at its destination available
How much will I be compensated if my registered mail item is lost?
The maximum liability of SingPost is limited to S$68.00 per article or the declared value of the content, whichever is lower. There will be no compensation for documents. You may purchase insurance offered by SingPost’s insurers, if required.
How long will my Registered item be available at the post office for collection?
Registered items will be placed at the designated post office for the next 10 working days (Mondays to Fridays excluding Saturdays, Sundays and Public Holidays). If items are not collected after 10 working days, it will be sent back to the sender.
How do you determine which post office to redirect my Registered item to?
The designated post office is determined by the recipient’s address. Please visit singpost.com/locate-us for the location and opening hours of our post offices.
I am unable to collect the Registered item at the designated post office. Can I redirect it to another post office or POPStation?
Your Registered items will be placed at the designated post office for the next 10 working days. Transfers or redirection of items to another post office or POPStations are not allowed. However, you may authorize someone else to collect the item(s) on your behalf.
Terms and Conditions of Singapore Post
Acceptance of Terms :
The services that Singapore Post Limited provides to You are subject to the following Terms of Use. Singapore Post Limited reserves the right to update this Terms of Use at any time without notice to You.
Userid, Password, Membership and Security :
In the event that any userid and/or password is issued to You by SingPost, You shall protect the secrecy of such userid and password at all times and shall ensure that the userid and/or password are not revealed or disclosed in any manner whatsoever to any person or persons whomsoever. You should change Your password from time to time to enhance its security. You shall be fully responsible for all use and liability resulting from access to the Service with Your userid and password. SingPost shall not be responsible for unauthorized transactions incurred by You arising from or in connection with the misuse or disclosure of userid and/or password.
SingPost reserves the right to terminate Your account, if any opened with SingPost, if SingPost learns that You have provided SingPost with false or misleading registration information; or it becomes aware and determine, at our sole discretion, that You are violating any of the foregoing conditions of these Terms of Use.
Links to Other Websites :
We do not represent or intend for such links to be referrals or endorsements of the sites or the entities operating such sites and We take no responsibility for any dealings with such entities, whether or not such dealings are related to the services. You understand and acknowledge that any access to such sites is at Your own risk and as We do not control nor contribute to such sites or the information contained therein. You will not hold Us liable for any loss or damage that may occur as a result of any reliance on or use of such information.
Privacy Policy :
We have a group privacy policy which sets out how we handle personal data that you may provide or that we may collect, in connection with your access or use of this website. The policy is available on this website. You accept and agree to the terms set out in the policy and consent to the collection, use and disclosure of your personal data in accordance with the policy.
Applicable Law :
The agreement formed between SingPost and You shall be deemed to be a contract made in Singapore and shall be subject to, governed by and interpreted in accordance with the Laws of the Republic of Singapore for every purpose and the parties agree to submit to the jurisdiction of the Singapore courts.