Organisation : Silvery Jewellery (Pty) Ltd
Facility Name: Track Your Silvery Order
Country : Australia
Website : https://silvery.com.au/track-your-order/
How To Track Your Silvery Order?
To Track Your Silvery Order, Follow the below steps
1. Once your order has been completed we will automatically add your order to the Austarlian Postal system
2. You will be notified of your order being received by the Australian Postal Services via email with your tracking number.
3. At any state you are able to track your order with Australian Postal Service
Returns & Refunds of Silvery Order
The Returns & Refunds of Silvery Order are given below,
**As a brand that offers distinctively personalised service, our aim is to ensure that our customers are always satisfied with their purchases. Please contact our Team directly at ashton [AT] silvery.co.za for any return or refund enquiries.
**Returns and refunds are dealt with on a case-to-case basis as every order is unique. Our Team will work on the most convenient and satisfactory solution suited to your enquiry and assist you through the entire process. Breakages incur an additional cost that is specifically quoted for your enquiry.
It is important to note that generally, the following items are not eligible for a refund:
1. Personalised Items
2. Items that have been altered in any way since receipt.
**When it comes to wear and tear on items Silvery does not offer a guarantee or warranty on products. This applies to all aspects of our products including those related to tarnishing and plating. We will still do our best to assist you through these situations.
FAQ on Silvery Order
Frequently Asked Questions FAQ on Silvery Order are given below,
1. How do I place an order with Silvery?
You can place your order online in a few simple steps. Locate the item you would like to purchase, you can view items via our product categories listed at the top of the Home Page or you can use the search function.
2. Which methods of payment are accepted?
**Payment can be made via Stripe, After pay & direct fund transfer to our bank account with NAB.
**Manufacturing and hand crafting of your order will begin processing once payment has been received and it has cleared.
**Direct bank transfers can take up to two days to reflect.
**We process orders and allocate payments once a day, therefore orders are not immediately allocated to manufacturing.
3. Can I change my order once I have placed it?
**When placing your order ensure you have double checked all spelling, dates and sizing. Silvery will not be held liable for errors made on orders due to incorrect information being provided by customers.
**If you have made an error related to your order’s personalisation or sizing and only realise it once your order has gone into manufacturing (status “With Jeweller”), please contact us immediately via email or telephonically. If your order is already partly manufactured changes could incur a charge due to us having to remake your jewellery to accommodate the updates.