Organization : Oro China Jewelry
Facility Name : Track Your Order
Country : Philippines
Website : https://orochinajewelry.com/track-order/
How to Track Oro China Jewelry Order?
To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
Related / Similar Facility : CargoBoss Philippines Track Your Shipment
Oro China Jewelry Return/Exchange Policy
** We’re sorry if you’re not happy with your jewelry piece. Requests for returns and exchange are on a case-to-case basis. We will first look into your situation before taking the request.
** Item/s that are returned are subject to evaluation and will not qualify for a refund or exchange if they do not meet the required conditions.
** To be eligible for a return/exchange, the item/s must be in the same condition that you received it with all its original packaging. You may exchange the item with another color/size/design for as long as it has the same value or higher.
** Should the chosen replacement have a lesser selling price, Oro China Jewelry will not be liable to refund the price difference. But if the replacement has a higher selling price, the customer shall pay the price difference plus the additional shipping cost due to the increase in value.
Returns or exchanges are NOT ALLOWED in the cases described below:
** Change of mind.
** Damaged products due to improper care.
** Made-to-order/Personalized/customized jewelry pieces.
** Late receipt of parcel due to courier delays.
** Should you receive a wrong, defective, or missing item/s, kindly get in touch with us within 7 days of receiving it.
FAQ on Oro China Jewelry
Are returns free?
** All shipping costs both for the return and shipment of new item/s will be shouldered by you. With the exception for orders with wrong, defective, or missing item/s. Additionally, refund value is based on the product(s) purchased only.
** The shipping fee will not be refunded or be available to be used as a store credit. For safety and your peace of mind, we recommend shipping the items with a courier that offers insurance.
** Oro China Jewelry will not be responsible for any lost parcels that we do not ship. Lost parcels that are shipped back will not be eligible for a store credit/return/exchange.
How long is the warranty period?
If you received your order in prime condition, but it broke sometime within 7 days, send us a message with the photo of the defective jewelry and we will sort it out. But note that Oro China Jewelry reserves the right to assess on a case by case basis.
Can I return my item at my nearest Oro China Jewelry branch?
If the item was purchased online either from the official website or through our Facebook or Instagram page, please get in touch first with our customer service team to have the case assessed. Any purchase made in-store must be returned to the specific store it was purchased from and is subject to store policies.
I received a defective product. Help?
Accidents during shipment do happen, but don’t worry! Just send us a message with your order number, and a clear photo of the item/s including all its original packaging as well as the courier pouches. We’ll need all these as evidence so we can report them to the courier. We cannot move forward with an investigation in case of failure to provide any photo/s.
I received a wrong/missing item. What do I do?
Oops, we may have overlooked the shipping. We’re really sorry! Just follow the steps below:
Step 1: Send us a message via our Facebook or Instagram page.
Step 2: Tell us what went wrong, your order number, and a clear photo of the item(s) at our Instagram and Facebook Page and we’ll get back to you ASAP. We are always happy to help but we also reserve the right to assess on a case by case basis, in line with our return/exchange policies.
Step 3: Upon submitting your request, our team will be in touch to guide you personally through the next steps.
If you are required to ship anything back to us, kindly ensure it is shipped with a courier that has a tracking system and offers insurance.
Oro China Jewelry Store Address
Luzon
Bicutan
2nd Level Bldg. A, SM City Bicutan, Doña Soledad Cor. West SVC Rd., Don Bosco, Parañaque City
CALAMBA
2nd Level, SM City Calamba,
National Road, Brgy. Real, Calamba City, Laguna
(049) 530-0182
DASMARIÑAS
Lower Ground Floor, SM City Dasmariñas, Cavite 4114
(046) 481-9139
FAIRVIEW
Main Bldg., Ground Floor, SM City Fairview,
Quirino Hi-way cor. Regalado Ave.,
Brgy. Greater Lagro, Novaliches, Quezon City
(02) 709-5345
NORTH EDSA
2nd Level, SM City North Edsa,
Cor. North Avenue,Brgy. Bagong Pagasa, Quezon City
(02)-709-4623
BAY MALL
3rd Level, Ayala Malls Manila Bay
Diosdado Macapagal Blvd, cor Aseana Ave,
Paranaque City, 1701 Metro Manila
(02) 7914-4542
Visayas
AYALA 5
2nd Floor Ayala Center Cebu Archbishop Reyes AveT., Cebu City
(032) 233-4480
COLON 2
170 S. Osmeña Blvd., Kalubihan, Cebu City
(032) 412-3226/256-1906
MACTAN
2nd Level, Department Store Entrance Gaisano Grand Mall of Mactan, cor. Basak, Agus Road, Lapu-lapu City, Cebu
(032) 236-8637
MACTAN 2
2nd Level, Island Central Mactan MEPZ Ecozone, Mactan, Lapu Lapu City, 6015 Cebu
(032) 233-8486
ROBINSONS
2nd Level Robinsons Place Fuente Osmeña, Cebu City
(032) 254-1498
SM 3
2nd Level SM City Cebu, North Reclamation Area, Cebu City
(032) 232-1406
TALAMBAN
Ground Floor, Gaisano Grand Mall Talamban Brgy. Talamban, Cebu City (032) 418-0069
SEASIDE
Lower Ground Floor, SM Seaside City Cebu SRP-Mambaling Rd., Cebu City (032) 233-1573
CONSO
2nd Floor SM City Consolacion, Cebu North Road Brgy. Lamac, Consolacion Cebu (032) 423-4047
BOHOL 1
Upper Ground Floor, Island City Mall, Tagbilaran City, Bohol (038) 501-7814
BOHOL 2
3RD Floor, Alturas Mall, B. Inting Rd. Tagbilaran City, Bohol (038) 501-7814
ORMOC
Ground Floor, SM Center Ormoc Real St. Ormoc Leyte (053) 560-9755
DUMAGUETE
2nd Level Robinsons Place Dumaguete Business Park, South Road, Calindagan 6200 Dumaguete City (035) 421-1707
Mindanao
CDO 9
First Level, West Concourse, LimKetkai Center Lapasan, Cagayan de Oro City (088) 856-8025
CENTRIO
2/F Centrio Mall, C.M. Recto Avenue and Corrales Street, Cagayan de Oro City (088) 323-1107
DAVAO
2nd Floor, SM Lanang Premier of Davao J.P. Laurel Ave., Lanang Distric, Davao City (082) 285-1849
GENSAN
Ground Floor, SM City Gensan, San Miguel St. corner Santiago Blvd., General Santos City (083) 305-1033
GENSAN II
2nd Floor, KCC Mall, General Santos City (083) 305-1847