Organisation : Life Mobile
Facility Name : Track Your Order
Country : Sri Lanka
Website : https://lifemobile.lk/
How to Track Your Life Mobile Order?
To track your order follow the below steps
Steps :
Step-1 : Go to the link https://lifemobile.lk/track-your-order/
Step-2 : Enter Your Order ID
Step-3 : Enter Billing Email
Step-4 : Click on “Track” Button.
Related / Similar Facility : Takas.lk Track Order Sri Lanka
Life Mobile Exchange and Refund Policy
RETURNS :
Thank you for your purchase. We hope you are happy with your purchase. However, if you find any malfunction or faults with your purchased product, , you may return it to us for an exchange. Please see below for more information on our return policy.
RETURN PROCESS :
To return an item, please email customer service at info[AT]lifemobile.lk or contact: 077 7060616. We will guide you on how to make your returns. If you are returning via courier service, Place the item securely in its original packaging and Purchase Invoice from Life Mobile, and mail your return to the following address:
Life Mobile
210/10, Airtel Market, Main Street,
Colombo, Western Province 01100
Sri Lanka.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS :
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange
EXCEPTIONS :
The following items cannot be returned or exchanged:
** Tempered Glass
** Phone Covers
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Life Mobile Warranty
Life Mobile provides a warranty period for all branded products. Products which is eligible for warranty will be included on the product page. For products without warranties, no warranty details will be mentioned. Please contact us to check the warranty eligibility of the product before placing an order.
Life Mobile General Warranty Terms and Conditions :
** All mobile devices are eligible for software warranty within a period of one year from the date of purchase.
** Software warranty will be void, if the operating system is not updated according to the manufacturer recommendations. Example: Battery should be charged more than 60% and plugged to power when updating, proper data connections should be established and the device should not be switched off during update to avoid operating system failures.
** Warranty will be void if third party OS detected (Apple: Jail Breaking, Android: Custom ROM’s), different region firmware installation, unlocked bootloaders or tampering of the internal storage with unauthorized access.
** Device is eligible for manufacturer defects within the first 7 days of purchase and there after the device will be eligible for software warranty ONLY unless additional hardware warranty is purchased for eligible devices. Apple devices will follow apple care warranty policy once activated.
** Device will not qualify for warranty claims if the device is found with physical damages, drop damages, water damages, cosmetic damages, burns and for the display and its touch sensors.
** Device will also not qualify for hardware failure due to power fluctuations or overload and misuse of the device other than recommendations of the manufacturer.
** If the device is purchased with one-year additional hardware warranty, Life Mobile will provide services for the motherboard, replacement parts other than the display and the touch sensors of the device.
** In case of an accidental liquid damage or an accidental physical damage, warranty for the device will be void instantly and no service will be provided by us or the manufacturer other than special conditions by the manufacturer if any.
** Devices with removable accessories such as smart watch straps will not be eligible for warranty. Certain charging adapters, cables, handsfree and cases will not be eligible for warranty other than specified. (Conditions Apply)
** A device-to-device replacement shall not be entertained under any circumstances unless the device is detected with manufacture defects within the stipulated first seven days of purchase. The decision by the management will be deemed final in such an event in both circumstances.
** Refunds will not be processed for change of mind, wrong device purchase or different color purchase, etc. Decisions by the management will be final in such circumstances.
** Refunds will not be processed for devices with a broken manufacturer seal or tampering of the original manufacturer packaging.
** Warranty cannot be transferred to another individual or entity under any circumstances and the warranty will be void if the device is sold or transferred to a third party.
** Any alteration or tampering with the original invoice will automatically disqualify for warranty eligibility.
** Undertaken warranty claims will require a minimum period of 40 working days for devices with international warranty, including Apple Care warranty. Apple care warranty claims will be entitled for a courier charge and the cost will be revealed after to the service due to courier fee fluctuations. Warranty duration shall vary depending on unforeseen circumstances.
** Devices with water resistance or IPX ratings will not be eligible for claims regarding liquid damage since liquid penetration is possible only in an instance where the user has violated or disregarded the recommended guidelines by the manufacturer or IPX rating provider.
** Warranty claims for devices with local agent warranty shall be undertaken by their specific service centers in the country as we have no authority over warranty protocols of such devices. Dead on arrival devices are subjected to the same procedures and decisions by the relevant agents shall be final.
** Devices eligible for international warranty should be handed over for claims with a minimum buffer period of 21 working days before expiry. Apple products, JBL devices, OnePlus devices are some of the such devices.
** Batteries, accessories and wearables get 6 months warranty other than specified.
FAQ on Life Mobile
How Do I Place an Order?
** Select the product you need to order and click add to cart button.
** Click the cart button to check your orders you have made
** Click checkout button
** Select payment method: Cash on Delivery, Bank Transfer or Card Payment
** Fill in your details and checkout
** You will get a notification to your email on the products you have ordered and order ID.
** Order will be delivered to you within 1-7 working days
What Shipping Methods Are Available?
We use PRONTO for delivering our products Islandwide.
How Do I Track My Order?
Please visit this link to track your orders Track your Order
Do I Need A Account To Place Order?
Yes you need to create an account before you place an order. You can also create one when you are on the checkout page. Having an account is worth since you get all offers into your mailbox.
How Long Will it Take To Get My Package?
Order will be processed on the same day and products will be delivered within 1-7 working days.
How Should I to Contact If I Have Any Queries?
You can contact us on: 077 7060616, 077 0045678
Email: info[AT]lifemobile.lk