Organisation : iScoot Australia
Facility Name: Track Your iScoot Order
Country : Australia
Website : https://iscoot.com.au/
How To Track Your iScoot Order?
To Track Your iScoot Order, the procedure are given below,
Related / Similar Track status : Erider Australia Track Your Order
1. To track your delivery, please click ‘View your order’ on your confirmation email and ensure you have selected to receive emails or SMS.
2. Once we have shipped your order, you can also come back to this email, click ‘View your order’ and your tracking number will be updated and displayed.
3. If you have any questions please contact our team at info [AT] iscoot.com.au or call our iScoot Hotline: 1300 948 605
Returns on iScoot Order
The Returns on iScoot Order are given below,
** Return the unused merchandise in it’s original condition within the unopened box or carton, to our showroom at Unit 2, 32 Doggett St, Newstead 4006 or call us on 1300 948 605.
** We must be notified within 3 days from receipt of delivery or pick up that you wish to return the item.
** Once the return is received and inspected by our sales team, we will contact you to complete the process.
More Nitty Gritty Details:
** Due to the nature of this product we can only accept warranty claims for items that are Dead on Arrival (DOA).
** We must be notified within 3 days from receipt of delivery to be eligible for exchange.
To claim for warranty of faulty products.
We need:
** Clear photos of the product from different angles. e.g. Front and back sides.
** A video explaining or showing the issue
** A photo of the shipping label and original packaging
** Return of the product for further inspection if needed
** Once the return is received and inspected by our mechanics for a warrantable claim from the supplier, we will inform you that we have received your returned item. If you are approved for a warrant-able claim, then we will attempt to repair or replace the faulty part/scooter in the first instance. Any replacement or refund requested may be considered by management within Australian Consumer Law guidelines.
** You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
** Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
** If the product is deemed not faulty, customers need to pay postage to get the product resent or combined to ship with next order.
Change of Mind:
** You have 3 days to decide if you have bought the right scooter.
** We offer free advice online, through facebook or call and speak with us direct on 1300 948 605.
** If in 3 days you decide what you have bought isn’t quite right, simply return it to us in unused condition, at your own cost, if shipped.
What can be returned?
** Damages caused by crashes or mistreatment are not covered
** Sale items are not eligible for return
Refunds:
** Please note, refunds are completed by EFT payment only.
** Cash refunds are not possible.
** If you haven’t received a refund yet, please be aware some financial institutions can take up to 7 business days to facilitate a refunded transfer of funds.
** There is usually some processing time before a refund is posted.
Exchanges:
We only exchange items if they are not damaged, as per the above conditions.
FAQ on iScoot Order
Frequently Asked Question FAQ on iScoot Order are given below,
1. How many riding modes does the KickScooter have?
There are 3 modes: Sports mode, Normal mode and Eco mode (speed limited) Sports mode: red “S” icon (high power/speed but lower endurance) Normal mode: white “S” icon (mid power/speed/endurance) Eco mode: No “S” icon (low power/speed but higher endurance), suitable for beginners
2. How to cancel the speed limit mode?
If there is an “S” on the dashboard simply double click the power button to change speed mode.
3. How do I operate the folded switch position?
Open the folded switch: step on the foot mat, hold the handle and push forward hardly until you hear the “snap”, that means the folded switch has been locked. Close folded switch: hold the handle and push backwards, step on the folded switch hardly at the same time then pull up the stem.
4. How Long Will It Take To Get My Package?
Freight is very speedy around Brisbane and main Metro areas. If you’d like to know more, simply email or chat to us!
5. What Payment Methods Are Accepted?
We accept the following payment methods:
AfterPay
Zip
Latitude Pay
HSBC Interest Free
6. How do I place an Order?
Online is fast and simple but if you prefer, you can visit us at our Brisbane Showroom:
Unit 2, 32 Doggett St, Newstead 4006