Organisation : Hookain
Facility Name: Track Your Hookain Order
Country : Australia
Website : https://www.hookain.com.au/pages/track-order
How To Track Your Hookain Order?
To Track Your Hookain Order, Follow the steps given below
Step 1: Go to the above link
Step 2: Enter Order Number
Step 3: Enter Email
Step 4: Click on Track Now
Related / Similar Track Status : Skywhip Australia Track Your Order
Refund Policy of Hookain Order
Vapes are mass-produced by the 100’s of thousands per day with the assistance of machines and manual labour. For that reason occasionally we do come across some faulty vapes. Unfortunately, we cant test them before shipment. If you do come across a faulty vape please read our vape policy before contacting us.
Due to the nature of vapes, we have strict deadlines on when we are able to offer you replacements for any received vapes that appear to be faulty. Disposable vapes are NOT reusable. When you receive your vape and it appears to have scratches (a rare occurrence), please keep in mind this does not fall under being a fault and should not affect how the vape is operated. When they are received by us and delivered to you they are sealed and may have minor scratches whilst in transit.
Below is our refund or replacement policy regarding vapes. You will have a limited amount of days to be eligible for a refund or replacement based on the quantity you purchased. It is encouraged for you to test all vapes that you receive as soon as your order is delivered. Please include supporting evidence in your email. A short 5-second video showing us the fault is sufficient evidence.
Under 5 vapes – 3 days to contact us from the delivery date.
5-10 vapes – 5 days to contact us from the delivery date.
10-20 vapes – 10 days to contact us from your delivery date.
20+ Vapes – the outcome will be Case by Case. Please contact us via email at sales [AT] hookain [DOT] com [DOT] au
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or replacement.
**To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
**You’ll also need the receipt or proof of purchase.
**You Must Not Discard Any Purchased Items And Still Have The Original Products In Your Possession To Be Eligible For Any Refund Or Replacement.
**If You Fail To Show Us Proof Of An Item Or Fault Your Refund/Replacement Will Be Rejected.
Damages & Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items:
**Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
**We also do not accept returns for hazardous materials, flammable liquids, or gases.
**Please get in touch if you have questions or concerns about your specific item.
**Unfortunately, we cannot accept returns on sale items or gift cards.
**Due to hygiene regulations, we can NOT accept any returns/ exchanges for any used hookah products such as hookah pipes, hose, disposables/plastics.
**If there are any quality issues or damages in transit.
**You Can reach out to us at sales [AT] hookain.com.au
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
FAQ on Hookain Order
Frequently Asked Questions FAQ on Hookain Order are given below,
1. How do I ship my order back to you?
Once you have contacted us and we have opened a ticket for your order we will advise you on how to make your return pending our decision to accept your return.
2. When will you send my order?
Orders placed by 12pm are packed and ready to go on the same day. Any orders placed after 12pm are packed and ready to go on the following day.
Same day Local express delivery is usually packed within two hours of when your order is placed and dispatched accordingly.