Ecandi Track Your Order Kenya

Organization : Ecandi Kenya Ltd
Facility Name : Track Your Ecandi Order
Country : Kenya
Website : https://ecandi.co.ke

How To Track Your Ecandi Order?

To Track Your Ecandi order, Follow the below steps
Step-1: Go to the link – https://ecandi.co.ke/order-tracking/
Step-2: In Track Order enter your Order Id (Found in your order confirmation Email)
Step-3: Enter your Billing Email (Email you used during checkout)
Step-4: Click on “Track” button.

Related / Similar Trackstatus : Trapoz Contractors Track Your Order Kenya

Note :
** To track your order please enter your Order ID in the box below and press the “Track” button.
** This was given to you on your receipt and in the confirmation email you should have received.

FAQ On Ecandi

Frequently Asked Questions FAQ On Ecandi
1. Do you have a physical location?
** Yes! We are so excited to have a brick-and-mortar Eco store located at Rosslyn Gates Centre, Limuru Road, Nairobi, Kenya.

** If you’re in the area, we would love for you to stop by and visit! For more information, please visit our contact us page.

2. What are your opening hours?
** ECANDI Eco Online Shop is Open 24/7

** Our physical shop is open, Monday to Saturday 9am-5pm and closed on Sundays & Public Holidays.

** All online orders are processed and dispatched within these hours.

3. What are your COVID-19 protocols?
** Customers must wear a face mask that covers their mouth & nose at all times. Individuals who are unable to wear a face mask due to a medical condition must wear a face shield. We also offer curb side pickup & delivery as an option to all customers.

** Mask Up – Masks are required for in-store shopping. Ensure the mask covers your mouth and nose.

** Hand sanitiser: You will be required to sanitize your hands as you enter the shop, before touching any products.

** Distance: Keep 1.5 metres distance from our team and other people in store. There will be a marked line in front of the front counter for you to stand behind during the check in / check out process.

** Payment: No cash accepted. Pay via card or Mpesa.

** Delivery & Pickup: We will be continuing our online pick-up and delivery service for your convenience. 6 pax. Limited number of customers in store: Please wait outside if necessary.

4. How do you select brands and products?
** We are committed to building relationships with our supplier’s. We handpick and test each product ensuring it conforms to our strict standards before listing it in our store.

** We only work with brands that share the same vision and are committed to environmentally sustainable practices, exercise transparency in all stages of production, and support community development.

5. What if I don’t see something I am looking for?
** If you do not see a product you are looking for, please send us a message or talk to us in person.

** We are always looking for ideas to help make your experience better!