Check Charles & Keith Order Status Australia : charleskeith.com
Organisation : Charles & Keith
Facility Name : Check Charles & Keith Order Status
Country : Australia
Website : https://www.charleskeith.com/au/order-status
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How To Check Charles & Keith Order Status?
To Check Charles & Keith Order Status, Follow the below steps
Step 1: Go to the above link
Step 2: Enter your email address
Step 3: Enter your Order Number
Step 4: Click on View Order
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FAQ on Charles & Keith Order Status
Frequently Asked Questions FAQ on Charles & Keith Order Status are given below,
1. How do I make an online return?
Our return policy is only applicable for any item(s) purchased online and delivered in Australia,within 30 days of receiving your order.
You have two return options:
** Using an Online Physical Return Form (for members only)
** Opting for pick-up service
*Shipping charges will be borne by you. Please contact us at customers [AT] charleskeith.com if you checked out as a guest.
**Free of charge if we sent you the wrong item or the item is defective.
2. Can I amend or cancel my order?
We are only able to amend the billing/shipping address. You will not be able to amend the size/colour of the item(s); remove or add item(s); or change the payment mode
Once your order has been placed successfully, you will not be able to cancel it.
3. Why do I see double records on my online bank statement for my purchase?
All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously). Please note that although there are two records, there is only one single charge. For further clarification, please speak to your bank.
4. How do I add items back to my shopping bag after cancelling my order?
All orders, including cancelled orders, will be recorded in your purchase history. To reorder, sign in to your account, go to My Account and then to My Purchases & Returns. Locate the View Order Details button that corresponds to your order. You can view the items you have cancelled and add them back to your shopping cart.
5. When I place an item in my shopping bag, will it automatically be reserved for me?
Placing an item in your shopping bag does not guarantee that the item has been reserved. Complete the checkout process to ensure you get your item(s).